Services

Ancillary services

Comprehensive radiology, physiotherapy and occupational therapy services are available on site.

Chaplain

Bowen has the services of an inter-denominational chaplain. If you wish to be visited by a chaplain of your own faith, please ask your nurse.

Communications

Family and friends can phone you by dialing (04) 479 2069. Our receptionist will transfer calls directly to your room.

Patients and visitors are asked to refrain from using cell phones within the hospital as these can interfere with calibrated medical equipment. Cell phones should be used only in reception and patient lounges.

Fax facilities are available at reception and internet access is also available, but please notify us in advance if you require this facility. You will need to bring your own laptop, cables and your dial-up (ISP) access number.

Complaints

Patients at Bowen have the right to respect, fair treatment, dignity and independence, appropriate standards of service, effective communication, information, informed choice and consent, support, participating in teaching and research and the right to complain. If you wish to make a complaint, please click here for further information.

Cultural Needs

Please let us know if you have any spiritual or cultural needs.

Should the services of an interpreter be required, please let us know well in advance of your admission to ensure that this is arranged. There is a cost for this service.

Meals

Our menus are carefully selected to provide you with a choice of meals each day. If you require a special diet please notify the nursing staff well in advance in order that the food services team can carry out your wishes.

Meals are served in your room at the following times:

  • Breakfast – 8:00am
  • Lunch – Midday
  • Dinner – 5:45pm (5:00pm weekends)

Parent or caregiver

Arrangements can be made for a parent or caregiver to be accommodated at the hospital.

Please discuss your requirements with the Clinical Nurse Manager prior to admission. There is a fee for this service.